Frequently Asked Questions Security: Is it safe to use my Credit Card? Ease of Use: How do I shop at Black Lights USA? Options: Can I order by regular mail? Privacy: Do you keep all of my personal information private? Speed: How long will it take to receive my order? Tax & Shipping: What about sales tax and shipping & handling? Returns: What is your return policy? Contacting Black Lights USA: Can I call you? I do not trust the web with my credit card, can I call you with my credit card number?     Back to the Top Is it safe to use my credit card at Black Lights USA (Amberica West)? Our Card Service uses encryption with the highest levels of secure socket layer technology (SSL), and is guaranteed against fraud (see next paragraph). It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The Black Lights USA Safe Shopping Guarantee protects you while you shop at Black Lights USA, so that you never have to worry about your credit card safety.   Back to the Top How do I shop at Black Lights USA? From the main shopping area top of most pages (or the footer at the bottom), choose a light. This will will take you to the next page. If you think you might want to buy this product, click on the "buy now" button. When you're finished adding products to your shopping basket, and you're ready to buy, click on checkout near the top right of the screen. This will begin your secure checkout process, where you will fill out ship to and bill to addresses, choose your shipping option, see the total cost of your order, and enter your credit card number for real-time credit authorization. After placing your order you will receive a receipt of your transaction on-screen and through e-mail. Within 24 hours you will receive an acknowledgment of "specimen sent". Back to the Top Can I order by regular mail? The easiest way is to utilize our shopping basket system, and go through the 'Checkout' process. But yes, you can order by mail! Mail: For mail order, you can either print that page out or simply write the information down, and then send it in with your check or money order Our postal address is Black Lights USA, 15270 Pleasant View Drive Colorado Springs, CO 80921 USA Since we are paying the high commission for credit cards, we actually encourage checks or money orders. Back to the Top Do you keep all of my personal information private? Yes. We consider the information you choose to share with us confidential. We will not share, rent or sell any of your personal information. Back to the Top How long will it take to receive my order? When you place an order, your credit-card transaction is processed in real-time, and your order is completely processed within one business day. All orders are shipped within three days of when we receive them, more often than not, they go out the morning after you place your order. We must admit that we sometimes go away for a weekend or a few times a year, for a week. So the day we receive them isn't always the same day you order....but it is nearly all of the time. The amount of time it takes for your order to arrive once it has been shipped depends on shipping. We normally send items out "Priority Mail" which means that it should take 3 to 5 days to arrive. For overseas orders, we often ship "Global Priority" which is just a few days longer that "Priority mail". Back to the Top What about sales tax and shipping charges? Internet sales are not subject to sales tax (yet). So you can enjoy shopping without the annoying sales tax add-ons! We can ship to virtually any address in the world. We use the United States Postal Service to ship items. For United States and Canadian orders, the postage is $4.95. International orders postage is still $4.95. There are a few exceptions to this such as heavy lights or other very heavy items. What is your return policy? Black Lights USA offers a Money Back Guarantee. If you are dissatisfied with your purchase for any reason, return your purchase to us and we will refund your money immediately. Is this any way to run a business? We think so, and its worked well for us for over 10 years. We do ask that you return the white box that the light was sent in. Can I contact you? Yes, you can contact us in Colorado, 719-488-2654. Can I call the order in? No problem, we can take your credit card over the phone (rather than using the web.) We can run the credit card from the this terminal. The telephone number is 719-488-2654 - this also is our fax line. Testimonials?   We are located in Colorado Springs, Colorado - and yes, we ship all over the world, every day.